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AI assistance

AI makes suggestions, and your staff review and confirm them. People make the business decisions.

Principles

The AI features in MFA make suggestions, warnings, and summaries, and a person confirms them before they take effect.

AI features are off when delivered. A feature runs only when both the customer setting and the user's role permission allow it, and the customer switches each feature on or off.

Work that AI supports

  • Document recognition

    Only documents that rules could not handle are extracted by AI and sent to a review queue. Rules learned through review handle later documents without AI.

  • Part evidence recognition

    Turns part delivery documents and airworthiness evidence into structured records and assists with filling in inspection certificates.

  • Non-routine defect support

    Searches and summarizes similar past cases and proposes damage type candidates from photos. Your staff make the final decision.

  • Help question answering

    AI is called to answer only when the registered help content provides a basis.

  • Predictive maintenance explanation

    AI is used to explain the reasons for a predictive maintenance judgment.

  • Human-error prevention proposals and improvement requests

    Analyzes support cases by screen and proposes improvements to validation rules, messages, and help content, which a customer reviewer adopts. Adopted product-change proposals are submitted to the vendor's support system as improvement requests (ER) only when the customer switches this on, sending the screen and a summary without the original case text.

  • Mobile voice input

    Enter data in the Android app with the device's speech recognition, and correct recognition results with a field-terminology dictionary.

Controls

  • Permissions by feature and by role
  • Audit of AI calls
  • Usage records by feature, model, and period, with daily threshold alerts
  • Prompt management and audit, and mitigation against instructions hidden in external documents
  • The anomaly detection assistant does not send raw personal data to AI.
  • Automatic submission of improvement requests runs only when the customer switches it on and does not send original case text.
  • Data of security-classified aircraft is excluded from AI processing.

AI features connect to Amazon Bedrock.